Thank you for shopping with Ayzel Perfume. Please read the following shipping and return policy carefully before making your purchase.
Shipping Policy:
-
- Processing Time: Orders are typically processed within 1-2 business days.
-
- Shipping Time: Once your order has been processed, it will be shipped via our chosen courier service with in 24 hour.
- Delivery Time :Typically range from 3-7 business days. Shipping times vary depending on your location, maximum 7days.
-
- Shipping Rates: Shipping rates are calculated based on the weight of your order and your location. You can view the shipping cost at checkout before completing your purchase.
-
- International Shipping: We currently only offer shipping within [mention countries or regions you ship to].
- Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Return Policy:
-
- Damaged Products: We take great care in packaging your order to ensure it arrives in perfect condition. However, if you receive a damaged product, please contact us within 48 hours of receiving your order. We will provide instructions on how to return the damaged item and will issue a replacement.
-
- Return Process: To initiate a return for a damaged product, please contact our customer service team at [insert contact email or phone number]. Please include your order number and details of the damage in your communication.
-
- Refund Policy: Refunds are only issued for damaged products. Once we receive and inspect the returned item, we will process your refund. Refunds will be credited back to the original payment method used for the purchase.
- Return Shipping: We will provide a prepaid return label for returning damaged products. Please use the provided label to ensure the return process is smooth and efficient.
Refund Process:
The refund will be credited to the same payment method used for the purchase. It will be processed within 24 hours and may take up to 7 days as per standard procedure. Please send a picture to us via email or WhatsApp as mentioned on the contact page.
Contact Us:
If you have any questions or concerns regarding our shipping and return policy, please don’t hesitate to contact our customer service team at support@ayzelperfumes.com. We’re here to assist you and ensure your shopping experience with Ayzel Perfume is a pleasant one.